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Internet Privacy & Cookies Policy



Lackford Consulting Group  (“We”) are firmly committed to protecting and respecting your privacy, including any information you share with us.  This Privacy Policy describes our information gathering, use and sharing practices for data shared by a visitor directly on the sites, or via sales prospecting channels such as email or telephone.

Unless otherwise stated, we will use the personal data provided by you to send you product details on the services you have shown interest in. We will contact you after adding your personal data to our CRM system giving you details on the personal data collected and the option for you to request that we no longer collect or process this data.

If you sign-up for Shuttle’s software applications through a business affiliate of Shuttle, you will be asked to consent to the business affiliate’s own privacy policy as well as a separate EULA from Shuttle. Use of Shuttle’s software applications is not covered under this privacy policy.

This Privacy Policy was last updated in May 2018.

Who Is Collecting Your Data?

Unless otherwise stated, for the purposes of the Data Protection Act 1998 (the “Act”) and the EU General Data Protection Regulation 2016 (‘the Regulation’), all data collection is conducted by us, the data controller, namely Lackford Consulting at Unit 16886, PO Box 6945, London.

Our data protection officer is Alex Hurd. If you have any questions about our policy and privacy practices, you can contact us at Unit 16886, PO Box 6945, London, W1A 6US or by emailing

Information we collect

In operating our Websites or sales prospecting channels we may collect and process the following data about you:

1.1       Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2       Information, such as business email address, company details, your business title  and business mobile phone number that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.

Use of cookies

To enhance your experience with the Website & App, and enable better services through the Website and App, we may use a feature on your Internet browser called a “cookie.”  Cookies are small hidden files that your web browser places on your computer’s hard drive. We use cookies for remembering your preferences, profile data, communications, access dates and time, tracking visits to understand better visitor behavior, and planning for increased loads on our servers.  Because of our use of cookies, we can deliver a faster and more efficient services through our Website & App, safer and quicker transactions and a more personalized user experience. You have the option of setting your browser to reject cookies. However, doing so may hinder your ability to or use offered services, and taking full financial and other advantages offered to you by our Website & App services.

If you would like to know more about cookies, you may find this resource useful:

Although, please note that we are not responsible for information available on this website.

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.

To meet our contractual commitments to you.

To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

We do not sell or provide Personal Data from our users to third parties.

We will email you yearly to keep you informed what data we hold about you and the options for you to request that we no longer store or process this data.

Storing your personal data

We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

Data that is provided to us will be stored our our secure servers or on a third party CRM system.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the  transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

Sharing Information With Our Business Affiliates And Consultants

We may share your Personal Data with any member of our group, including any subsidiaries or our holding company, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

We may disclose your PII to third parties:

The privacy policies of our business affiliates and third parties with whom we share your data are available on their websites.

Privacy Policy Changes

If we decide to change our privacy policy, we will post those changes here, as our Privacy Policy, so that you will always have full disclosure about what PII and other information we collect, how it might be used, and under what circumstances we may disclose it to anyone.  

We use reasonable precautions to keep personal information disclosed to us secure. However, we are not responsible for any breach of security or wrongful acts of third parties, or any disclosures you may make on your own.  

This privacy policy is not intended to, and does not, create any contractual or other legal rights in or on behalf of any party to this Agreement or any third party.  The terms of this Privacy Policy are subject to the terms and conditions contained in the End User License Agreement, governing the relationship with and conduct of services with our users.

We reserve the right to make changes to this Privacy Policy at any time without prior notice, and such changes become effective once a revised Privacy Policy is posted on Our Site or downloaded with our App or upgrade to our App.  If you continue use of our Website & App after the revisions are made to the Privacy Policy, it shall constitute your acceptance of such changes.

Your Rights

You can find out more about your rights under GDPR from the Information Commissioner’s Office.


You are legally entitled to know what personal information we hold about you and how that information is processed. Additionally, you have the right to obtain information regarding where and for what purpose your data is being processed.

If you would like to know what information we hold about you, please contact us at address below.. We will ask you for proof of identity and provide you with a response within 30 days.

Data Erasure

You have the right to request that we erase your personal data and stop distributing it to our partners. Please contact us at address below.


You have the right to object to processing of personal data concerning you based on Articles 6(e) and (f) of the Regulations. You also have the the right to object to the processing of personal data concerning you for direct marketing purposes. Please contact us at address below.

Automated Decision-Making

If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your information with your consent or as part of a contractual relationship with you. Please contact us at address below.


If we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller. Please contact us at address below.

Staying up to date

Please make sure that the data you supply us with is correct and up to date. If your details change, please contact us at address below.

Withdrawing Consent

You have the right to ask us to stop collecting and processing your Personal Data  We will ordinarily seek your consent when you initially download the app and you can withdraw this consent by contacting us at address below.

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.


Questions, comments and requests regarding this privacy policy are welcomed and should be sent to us at our registered office address at Unit 16886, PO Box 6945, London, W1A 6US or via e-mail address to addressed to Data Protection Officer with the subject heading Privacy Policy..

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